FAQ - Spice & Spoon
1. What products do you offer?
We offer a wide range of kitchen supplies, baking products, and home essentials to enhance your cooking and daily life.
2. How can I place an order?
You can place an order by browsing our online store and adding items to your cart. Once you're ready, proceed to checkout to complete your purchase.
3. Do you offer international shipping?
Yes, we offer international shipping to many destinations. Shipping rates and delivery times will vary depending on your location.
4. Can I change or cancel my order after it has been placed?
Once your order is placed, we process it quickly to ensure timely delivery. Please contact us as soon as possible at info@spicexs.com if you need to modify or cancel your order, and we'll try to accommodate your request.
5. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping. However, we aim to provide elegant packaging for all our products.
6. How do I track my order?
Once your order has shipped, we will send you a tracking number via email. You can use this to track your package's progress.
7. What should I do if my order hasn’t arrived?
If your order hasn't arrived within the estimated delivery time, please contact us immediately at info@spicexs.com. We will assist you in tracking your order.
8. How can I return or exchange an item?
We accept returns within 30 days of delivery. To initiate a return or exchange, please refer to our Return Policy page or contact us directly.
9. Are the products on your website available in stores?
Currently, we operate exclusively online. You can shop all of our products through our website.
10. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Be sure to sign up for our newsletter to receive exclusive offers and updates.
11. Are your products eco-friendly?
Many of our products are designed with sustainability in mind. We strive to offer eco-friendly products and packaging whenever possible.
12. Do you offer a warranty on your products?
We stand by the quality of our products. If you receive a defective item, please contact us for assistance. Warranty details may vary by product.
13. How can I contact customer service?
You can reach our customer service team by email at info@spicexs.com or by phone at +1 8045791711.
14. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can view the full list of payment options at checkout.
15. Can I modify my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately at info@spicexs.com. We will try to accommodate any address changes before your order ships.
16. What should I do if I received a damaged item?
If your item arrives damaged, please email us a photo of the damaged product within 7 days of receiving it. We will assist you with a replacement or refund.
17. Do you offer wholesale pricing?
At this time, we do not offer wholesale pricing, but please feel free to contact us for bulk orders or partnerships.
18. How can I be notified about new products?
Sign up for our newsletter to receive updates about new products, special offers, and more!
19. Is my personal information safe with you?
Yes, your privacy is very important to us. We use secure encryption to process your personal information, and we will never share your data with third parties without your consent.
20. Can I use multiple promo codes on one order?
We currently accept only one promo code per order. Please check for our latest promotions or subscribe to our newsletter for exclusive offers.
Contact Us:
If you have any other questions or need further assistance, please feel free to reach out to us.
Email: info@spicexs.com
Phone: +1 8045791711
Address: 1573 PEARSON RD, MILTON, FL 32583