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Return & Refund Policy

At Spice & Spoon, we want you to love what you ordered! However, if you are not fully satisfied, we are happy to assist with returns.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return. To be eligible, the item must be:

  • In the same condition as received

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To begin the return process, please contact us at info@spicexs.com. Returns must be sent to the following address:

Spice & Spoon
1573 PEARSON RD,
MILTON, FL 32583

Once your return is accepted, we’ll send you a return shipping label along with detailed instructions on how to send the item back to us. Please note that returns cannot be accepted without prior authorization.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@spicexs.com. We’ll work to resolve the issue promptly.

Non-Returnable Items

Some items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please get in touch with us.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an item, we recommend returning the current item and placing a separate order for the new one once the return is approved.

EU Cooling-Off Period

For orders shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, no justification required. The same return conditions apply as noted above.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If you have not received your refund after 15 business days, please contact us at info@spicexs.com.

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